Shipping Policy

• International orders will ship between 7-10 business days.

We currently ship to selected countries outside the UK.

Shipping rates and estimated delivery times will be calculated at checkout.

Please note that international orders may be subject to customs duties, import taxes, or fees, which are the responsibility of the customer.

•  Order Tracking

Once your order has been shipped, you will receive an email notification containing a tracking number (if applicable).

Tracking information may take up to 24 hours to become active.

• Delays & Lost Parcels

We are not responsible for delays caused by the courier, customs, or unforeseen circumstances (e.g., strikes, weather conditions).

If your parcel hasn’t arrived within 10 business days of the estimated delivery date, please contact us at contact@ascend-ltd.com with your order number, and we’ll investigate it for you.

•  Incorrect Addresses

Please ensure that all shipping details are correct at checkout.

We cannot be held responsible for parcels delivered to an incorrect address provided by the customer.

• Click & Collect (if applicable)

You can choose Click & Collect at checkout (from [your store location]).

We’ll email you when your order is ready for collection. Please bring your order confirmation and ID for pickup.